Shipping Policy

1. Coverage

We deliver throughout the national territory of El Salvador.

2. Delivery timeframes

Because these are personalized products, each order requires production time before dispatch. The total estimated timeframe (production and delivery) is 3 to 5 business days, counted from confirmation of payment and approval of the design.

Timeframes are estimates and may vary due to high-demand seasons, design complexity, or causes beyond our control (for example, weather conditions). If we anticipate a delay, we will notify you.

3. Shipping costs

• Standard shipping cost within El Salvador: $3.50.
• Free shipping on orders equal to or greater than $25.
• The shipping cost is shown at checkout before payment is confirmed.

4. Delivery

Deliveries are made through courier or delivery services to the address you provided. The courier may contact you to coordinate delivery.

5. Tracking

We will let you know when your order is dispatched. If you have questions about the status of your shipment, write to us at [email protected] or via WhatsApp.

6. Receipt and inspection

When you receive your order, check that the packaging and the product are in good condition. If you notice any visible damage, document it with photographs and contact us in accordance with our Returns Policy.

We bear the risk of damage during transit until the order is delivered to the address provided. Claims for damage in transit are handled in accordance with our Returns Policy.

7. Incorrect address or failed delivery

It is your responsibility to provide a correct and complete address and contact details. If delivery fails due to incorrect details, the recipient being absent, or refusal, we may apply an additional charge for the new delivery attempt.

8. Proof of purchase

Each order is accompanied by its Documento Tributario Electrónico (DTE). Keep it as proof of your purchase and for any warranty or return matter.

9. International orders

This policy applies to shipments within El Salvador. For orders destined outside the country, the cost, timeframe, payment method, and delivery conditions are agreed and confirmed in writing (WhatsApp or email) before the order is accepted; those agreed conditions prevail over this policy for that order. Taxes, tariffs, and customs charges of the destination country are the customer's responsibility.

10. Contact

For any question about shipping, write to us at [email protected], at +503 7906-2935, or via WhatsApp.